STARTS

It's great to be back. This is how it starts.

NationalHarbor.com/WelcomeBack

Sanitizing
Touchpoints
Advanced Technology
Reinforced Social Distancing
Train & Educate
Security

We're working for your safety

The health and safety of our guests, shoppers, residents, and employees is very important to us. We are monitoring the current situation of the novel coronavirus (COVID-19) and taking preventive actions. We want you to feel confident when visiting National Harbor. We recognize that places where people gather, need to be clean, welcoming, and safe. Visit our Frequently Asked Questions page for up-to-date information.

SANITIZING

Elevating our long-standing commitment to cleanliness, we’ve put into place advanced sanitizing procedures throughout National Harbor. All sanitizing and disinfectant formulas being used have been recommended by the CDC. Enhanced daily deep cleanings are taking place in common spaces, seating areas and public restrooms in addition to increased frequency throughout each day. Visitors will also find handwashing stations and sanitizing stands located conveniently throughout the destination for their use.

TOUCHPOINTS

In accordance with our enhanced cleaning procedures, high traffic touchpoints including door handles, hand rails and elevator buttons will undergo frequent sanitation. To lessen touchpoints, many of our businesses are utilizing contactless payment systems or have installed plexiglass barriers to minimize contact.

ADVANCED TECHNOLOGY

Our teams are utilizing the latest in sanitizing technology to achieve our enhanced standards of cleanliness. In addition to using sanitizing and disinfectant formulas recommended by the CDC, high-contact surfaces have been coated with an anti-microbial lacquer for added protection. We invite you to visit the individual websites of our hotels, restaurants, retailers and attractions to see all of the ways they are preparing to better serve you.

REINFORCED SOCIAL DISTANCING

We encourage guests to observe social distancing while enjoying everything that National Harbor has to offer. You will find signage throughout property reminding guests to maintain a 6 foot distance in common spaces, seating areas and when queuing in line in stores and restaurants. In accordance with Maryland and Prince George’s County regulations please note that face masks are required when entering any indoor establishment. Face coverings still are encouraged in outdoor environments.

TRAIN & EDUCATE

Staff members throughout National Harbor have been taking part in health, sanitation and safety trainings in preparation for welcoming you back.

SECURITY

Our National Harbor security team is here if you need them. All team members will be carrying safety packs that include hand sanitizer, gloves and masks for guest distribution.

Here are the steps we are taking:

  • Consistent with CDC recommendations, we are intensifying our usual, thorough cleaning procedures around floors, doors, vertical transportation and other public areas using sanitizing and disinfectant formulas recommended by the CDC, with cleaning/sanitizing taking place throughout the day.
  • Using sanitizing and disinfectant formulas recommended by the CDC
  • Antibacterial soap dispensers in public restrooms
  • Using sanitizing wipes on public equipment, as well as in stores
  • Cleaning and disinfecting entrance door handles, handrails and restrooms several times each day
  • We are urging all employees and contractors who are ill to stay home
  • We are assessing all on-site special events and will communicate any updates or postponements, as necessary
  • Ensuring all cleaning staff wear gloves at all times

More Resources

We continue to closely follow this situation and will provide updates regarding our property as needed. In the meantime, please be assured we are taking all recommended actions to promote a safe and healthy environment.

For reference, please note the following official resources:

www.cdc.gov
Maryland Health Department
Prince George’s County